Sales Associate in Little Rock, Arkansas For Sale

The Sales Associate is responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer-Ts buying experience. May own a book of accounts. **** Obtains orders by answering telephone calls, verifying and entering items, transferring orders to fulfillment, explaining stock-outs and expected delivery dates. **** Reports industry trends, competitive pricing and customer feedback to management**** Collaborates with Outside Sales to ensure customer satisfaction**** Increases orders by suggesting related items, explaining features, and checking customer-Ts buying history**** Opens customer accounts by obtaining customer agreement, collecting customer information and extending credit**** Owns, qualifies and develops opportunities passed from marketing, outside sales, national accounts**** Keeps abreast of new products**** Identifies ways for continuous improvement of processes***· Prepares, generates and follow up on verbal or written quotations to secure orders or determine reason for loss of order.**** Maintains customer product discounts through branch price sheets and/or Distribution System price file maintenance screens; including maintenance of appropriate cost files to ensure accuracy of automated supplier claims.**** Investigates deductions made by customer when paying WESCO invoices, obtaining necessary information for management to make a determination of whether credit is to be issued or letter to be written. Prepares replies, credit forms (such as RMA, price adjustment) and/or entering the credit transaction into Distribution System.**** Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer-Ts promised delivery date. Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required. Performs other duties as required REQUIRED KNOWLEDGE, SKILLS AND ABILITIES **** Knowledge of electrical, construction or mechanical products preferred**** Ability to perform multiple tasks simultaneously**** Familiar with Microsoft Office, and ability to perform basic computer skills**** Ability to prospect and market concepts to existing and potentially new accounts**** Ability to work in a team environment**** Ability to communicate clearly, both verbally and in written form**** Attention to detail**** Ability to interpret complex information**** Ability to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations, maintain constructive working relationships despite disagreement**** Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues**** Ability to influence others**** Ability to prepare for emerging customer needs**** Technical aptitude for equipment and service related issues EXPERIENCE2 - 4 years inside sales in either electrical or industrial construction equipmentExperience in telephone sales or business development with proven track record of achieving revenue goals